Order Cancellation
How much time do I have if I change my mind?
The time when you can cancel your order is limited, which is possible only while processing the order.
Please note that processing time won't take any longer than 72 hours, sometimes even shorter (depends on the order), and any cancellation order made after the 72 hours will, unfortunately, be denied automatically.
How can I cancel an order?
You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email info@catcraze.co.uk and we’ll help find an alternative solution.
I accidentally cancelled my order, can I resume it?
If you’ve cancelled your order on-site and want to receive your order, after all, the best way to do so is by placing a new order at checkout. Email info@catcraze.co.uk if you have any questions — we’re here to help.
I cancelled my order, but I’m not sure it went through. Can you confirm it has been cancelled?
If you’ve cancelled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been cancelled. If you haven’t received a cancellation confirmation email, let us know at info@catcraze.co.uk (and make sure to include your original #Order number) so that we’ll take a look!
I don’t see the option to self-cancel! How can I cancel my order?
If you can't find the cancellation option, please make sure to send an email to info@catcraze.co.uk as soon as possible (including your #Order number and cancel/change request).
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